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CityTribe Farms
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CityTribe Farms · greenhouse bylaws

Refund Policy

Desk rules for buying, packing, privacy, and support at CityTribe Farms. Written for CITYTRIBE REAL ESTATES PRIVATE LIMITED at the Rishra / Hooghly nursery desk — not copied from another storefront.

Bylaw B3 REFUND

Revised 2026-09-30 · CITYTRIBE REAL ESTATES PRIVATE LIMITED

Opening a refund or replacement claim

Seed sachets are humidity-sensitive. File a claim within 48 hours of the first successful delivery scan through order status, using your CTR order ID and clear photographs of the packet and outer packaging.

Claims we review

  • Wrong SKU or pack count versus the order receipt.
  • Parcel lost after dispatch with no delivery scan on the courier route.
  • Packet arriving crushed, torn, or moisture-compromised in transit.

Claims we usually decline

  • Change of mind after the packet left our Rishra packing desk.
  • Germination outcomes driven by soil, season, watering, or storage after delivery.
  • Requests filed without photos or after the 48-hour window without a documented courier delay.

How remedies close

Approved cases may receive a replacement packet when stock allows, store credit, or a refund to the original prepaid method. COD refunds follow the reverse path agreed with the courier. Resolution usually takes 5–7 working days after a complete claim reaches support@citytribefarms.in.